The Benefits of Gathering Customer Feedback For Your Business

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      Yes, feedback is crucial for making improvements to all parts of your business. It’s useful to collect feedback regularly from both new and return customers, so you can make informed business decisions.

      There are several ways to collect feedback from your customers, including surveys and questionnaires, website feedback widgets, follow up emails and suggestion boards.

      Social media channels such as Facebook and Instagram have a number of features that can be used to engage customers and gather feedback. Try using the Facebook poll feature or the Instagram story poll to gather fast and hassle-free customer insights.

      Employee feedback is also very important for the health of a company. Checking in with employees regularly can help with retention, company culture and overall performance.

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