Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable.
2. What personal information do we collect and hold?
In the process of conducting our business we are likely to collect and hold a range of personal information about you.
The type of personal information we may collect and hold include:
(a) your name;
(b) residential, mailing, and billing address;
(c) email address;
(d) telephone and mobile numbers;
(e) identity information;
(f) details of the services we provide to you or that you have enquired about, including any additional information necessary to deliver those services and respond to your enquiries;
(g) information about your previous work experience and educational qualifications;
(h) any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website; and
(i) any other information that may be required in order to facilitate your dealings with us.
We do store credit card information and will pass this information on to our bank or payment provider for processing.
3. How do we collect and hold personal information?
We may collect personal information either directly from you or from third parties. We may also collect personal information when you:
(a) submit a query via our website;
(b) communicate with us through correspondence, email, or when you share information with us over the telephone or in person; or
share information from social media platforms, services, and other permission based marketing sites.
4. Why and how do we use your personal information?
We may collect, hold, use, and disclose your personal information for the following purposes, namely to:
(a) deliver our assessment services to you;
(b) answer your queries and fulfil your requests for services;
(c) receive payment for our services;
(d) produce aggregate data reports and trends;
(e) optimise our website and conducting research for advertising and marketing purposes; or
(f) comply with our legal obligations, to resolve any disputes that we may have with you or any of our users, and enforce our agreements with third parties.
We may also use and disclose your personal information to market our products or services to you including, for example, communicating with you by mail, e-mail, SMS, and telephone to inform you about our products or services. You may make a request to us not to receive direct marketing communications.
5. Who do we disclose personal information to?
(a) our employees and related bodies corporate;
(b) third party suppliers or service providers such as:
(i) Registered Training Organisations;
(ii) contractors which assist us in providing services to you;
(iii) mailing and distribution providers which organise delivery of documents;
(c) our professional advisers (including our accountants, lawyers and auditors);
(d) our insurers;
(e) payment systems operators (e.g. banks or merchants receiving card payments);
(f) anyone to whom our assets or businesses (or any part of them) are transferred;
(g) specific third parties authorised by you to receive information held by us; or
(h) other persons, including government agencies including local government councils, courts, regulatory bodies, and law enforcement agencies, or as required, authorised, or permitted by law.
6. Do we disclose personal information outside Australia?
We may disclose personal information to third party service providers located in counties outside of Australia.
When you provide your personal information to us, you consent to the disclosure of your personal information outside of Australia and acknowledge that, in doing so, we will not be accountable under the Privacy Act 1988 (Cth) for the treatment of that personal information by the overseas recipients. However, we will take steps that are reasonable in the circumstances to ensure that any overseas recipient will deal with such personal information in a way that is substantially similar to the way in which the relevant Australian Privacy Principles in the Privacy Act 1988 (Cth) protects such personal information.
7. What security measures do we have?
We will take steps that are reasonable in the circumstances to protect your personal information from loss, misuse, interference, unauthorised access, modification, or disclosure.
We may collect personal information about you when you use and access our website or our apps. We may record certain information about your use of our website or apps, such as which pages you visit, the time and date of your visit, and the internet protocol address assigned to your computer.
We may advertise with Google. Google may show you our advertisements based on your visit to our website. If you do not wish to see these advertisements you can opt-out by visiting the Google advertising page by clicking on http://www.google.com/privacy_ads.html
9. How do you access and correct your personal information?
We will take steps that are reasonable in the circumstances to ensure that the personal information we collect, hold, use or disclose is accurate, complete, and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
We encourage you to regularly review and update your personal information.
If you wish to access the personal information we hold about you or if your personal information is inaccurate, incomplete, or outdated, we require you to put your request in writing. If we do not allow you access to any part of your personal information we hold about you, we will tell you why.
10. How do you make a complaint?
Please include your name, email address, and telephone number. Please also clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about further steps you can take.
11. How do you contact us?
Any issues, notices, or complaints in relation to the collection, hold, use, disclosure, accuracy, security of, and access to your personal information may be made by contacting us:
- if by email, on: [email protected];
- if by telephone, on: 1300 885 695; or
- if by post, on: Level 3, 110 Kippax Street, Surry Hills, NSW 2010