Diploma of Customer Engagement

The Diploma of Customer Engagement applies to individuals in various roles, including customer care managers, schedulers, analysts, quality assurance officers, and call centre managers who possess highly developed relationship management and team management skills. You would manage customer interactions across multiple channels and provide training to teams while also finding ways to promote process improvements.

You will need to provide a range of evidence to assist your assessor to make a decision about your competence. The types of evidence you may be asked to provide can include

• Résumé
• ID
• Payslips/work contract/ ABN if self employed 
• Letter of Employment
• Current employment contracts
• Letters of reference
• Videos or photos of your work.
• Evidence of overseas qualifications.
• Transcripts or assessments from related previous qualifications.
• Apprenticeship papers.
• Performance Review
• WHS/OHS Policies and procedures
• Internet/Technology Use Policy
• Complaints and Appeals handling forms and procedures
• Screenshots of Information Systems
• Operational Plans
• Consumer Focus Group Reports
• Event Management Forms
• Sales Plans
• Auditing Reports 

• You can be certified anywhere in Australia with a nationally recognised qualification
• Have your certification within four weeks of evidence being received
• Gain accreditation from a reputable Registered Training Organisation
• Customer Satisfaction Guarantee
• Get your FREE RPL Quote today!

• Asset Training Australia (RTO: 31718)