The Certificate IV in Retail Management qualification provides the skills and knowledge required by individuals who manage day-to-day operations and manage frontline teams within a department or retail store to implement organisational objectives and deliver on set standards. Individuals in this environment typically possess highly developed customer engagement and sales skills, as well as sound product or service knowledge. The individual would typically work independently and be responsible for his or her own outputs and functions. The qualification provides a pathway for individuals working in a variety of retail settings, such as supermarkets, department stores, specialty retailers and quick service restaurants. Job descriptions typically include assistant store manager, department manager or store manager.
