Certificate IV in Customer Engagement

The Certificate IV in Customer Engagement is applicable to individuals with a high level of interpersonal and communication skills. You would work as a team leader with significant delegation authority to oversee and undertake complex customer interactions. At this level, duties involve responding to complex requests, handling complaints, providing staff coaching, and relevant administrative duties.

You will need to provide a range of evidence to assist your assessor to make a decision about your competence. The types of evidence you may be asked to provide can include

• Résumé
• ID
• Payslips/work contract/ ABN if self employed 
• Letter of Employment
• Current employment contracts
• Letters of reference
• Videos or photos of your work.
• Evidence of overseas qualifications.
• Transcripts or assessments from related previous qualifications.
• Apprenticeship papers.
• Performance Review
• WHS/OHS Policies and procedures
• Internet/Technology Use Policy
• Complaints and Appeals handling forms and procedures
• Screenshots of Information Systems
• Operational Plans
• Consumer Focus Group Reports
• Event Management Forms

• You can be certified anywhere in Australia with a nationally recognised qualification
• Have your certification within four weeks of evidence being received
• Gain accreditation from a reputable Registered Training Organisation
• Customer Satisfaction Guarantee
• Get your FREE RPL Quote today!

• Asset Training Australia (RTO: 31718)