BSB30215 - Certificate III in Customer Engagement

The Certificate III in Customer Engagement is aimed at individuals who perform a range of advanced customer care functions, usually performed in a team environment and under supervision with some authority to delegate. Tasks may include managing a range of communication channels, offering excellent customer care, adhering to key performance indicators, offering technical assistance and data capturing.

You will need to provide a range of evidence to assist your assessor to make a decision about your competence. The types of evidence you may be asked to provide can include

• Résumé
• ID
• Payslips/work contract/ ABN if self employed 
• Letter of Employment
• Current employment contracts
• Letters of reference
• Videos or photos of your work.
• Evidence of overseas qualifications.
• Transcripts or assessments from related previous qualifications.
• Apprenticeship papers.
• Performance Review
• WHS/OHS Policies and procedures
• Internet/Technology Use Policy
• Complaints and Appeals handling forms and procedures
• Screenshots of Information Systems
• Operational Plans

• You can be certified anywhere in Australia with a nationally recognised qualification
• Have your certification within four weeks of evidence being received
• Gain accreditation from a reputable Registered Training Organisation
• Customer Satisfaction Guarantee
• Get your FREE RPL Quote today!

• Skills Recognition International (RTO: 32373)
• Asset Training Australia (RTO: 31718)